Privacy Policy

Privacy Policy

Last Updated: [11.11.2025.]

1. Introduction

CAPNOS Inc. ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy ("Policy") describes how we collect, use, disclose, and protect your personal information when you visit our website mycapnos.com (the "Site"), purchase our products, or otherwise interact with us.

By accessing the Site or providing us with your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information that you provide to us, information collected automatically, and information from third-party sources.

A. Information You Provide to Us:

• Contact and Identity Information: Name, email address, phone number, and billing and shipping addresses.

• Account Information: If you create an account, your username and hashed password.

• Commercial Information: Records of products you purchase, consider, or add to your cart.

• Communications: Any information you provide when you contact our customer support team (hello@mycapnos.com) or communicate with us via social media.

B. Information We Collect Automatically:

• Device and Usage Information: Your IP address, browser type, operating system, device identifiers, pages you visit on our Site, time spent on pages, and referring URLs.

• Cookies and Tracking Technologies: We use cookies, web beacons, and pixels to operate the Site, remember your preferences (like what's in your shopping cart), and analyze site traffic. For more details, see Section 5.

C. Information from Third Parties:

• Payment Processors: We use third-party payment processors (e.g., Shopify Payments, PayPal, Stripe) to handle transactions. We do not collect or store your full payment card details. Our processors provide us with transaction confirmation and billing address information.

• Analytics Partners: We may receive information from analytics providers like Google Analytics about your engagement with our Site.

3. How We Use Your Information

We use the personal information we collect for the following business purposes:

• To Fulfill Your Orders: To process your payments, ship your products, and manage returns or warranty claims.

• To Communicate With You: To send you order confirmations, shipping updates, and respond to your customer service inquiries.

• For Marketing and Advertising: To send you promotional emails or newsletters (you may opt-out at any time) and to show you advertisements that may be relevant to you.

• To Improve Our Site: To analyze how users interact with our Site, test new features, and improve the user experience.

• For Security and Legal Compliance: To prevent and detect fraud, protect our legal rights, and comply with our legal obligations.

4. How We Share Your Information

We do not sell your personal information in the traditional sense. However, we may share your information with the following categories of third parties:

• Service Providers:

  • Payment Processors: To securely process your payments.

  • Shipping and Logistics Partners: (e.g., USPS, FedEx, UPS) to ship your orders.

  • Marketing and Analytics Partners: (e.g., Google Analytics, email marketing services like Klaviyo or Mailchimp) to help us analyze our site and run marketing campaigns.

  • Website Host: Our Site is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application.

• Legal and Law Enforcement: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal request.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) and similar technologies. These are essential for the Site's functionality, such as keeping items in your shopping cart. We also use them for analytics (to understand site traffic) and for advertising.

You can control cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the Site, such as making a purchase.

6. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to maintain your account, fulfill your orders, and to comply with our legal, accounting, or reporting requirements.

8. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information.

• All Users:

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link in the footer of the email.

  • Access and Correction: You may review and update your account information by logging into your account.

• Residents of the EEA, UK, and Switzerland (GDPR): You have the right to access, correct, delete, and restrict the processing of your personal data, as well as the right to data portability. Our lawful basis for processing your data is typically to perform a contract (fulfill your order) or our legitimate interest (marketing and site improvement).

• Residents of California (CCPA): You have the right to know what personal information we collect, use, and disclose. You also have the right to request the deletion of your personal information and the right to opt-out of the "sale" or "sharing" of your data (which may include sharing for targeted advertising).

• "Do Not Track": Some browsers transmit "Do Not Track" (DNT) signals. Our Site does not currently respond to DNT signals.

To exercise any of these rights, please contact us at hello@mycapnos.com.

9. Children's Privacy

Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the "Last Updated" date at the top.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CAPNOS Inc. Attn: Privacy Compliance 4860 Washtenaw Avenue, STE I 486 Ann Arbor, MI 48108 Email: hello@mycapnos.com